Returns and Replacements

Retail Shelving Australia supplies quality products and stands behind them. Returns and warranty claims are handled under our Terms and Conditions of Trade and the Australian Consumer Law.

Change of Mind

We do not provide refunds, exchanges or credits where you have simply changed your mind. Please satisfy yourself as to suitability, dimensions and specifications before placing an order. If you are uncertain whether a product meets your requirements, speak to our sales team on 0498 987 000 first.

Reporting Damaged or Defective Goods

Where you consider goods to be damaged, defective or not as described, notify us in writing within seven (7) working days of receiving them. Your notice should quote the invoice or order reference, describe the issue, and attach photographs of the damage or defect.

Goods should not be installed, modified or altered before we have assessed the claim. We may require the goods to be returned for inspection, or referred to the manufacturer for testing, before a determination is made.

How Returns Are Assessed

Claims are assessed individually. Where goods are confirmed to be faulty or not of acceptable quality, we will repair, replace or refund them in accordance with our Terms and Conditions of Trade and the Australian Consumer Law. Where the defect is minor, we select the remedy, having regard to its nature and severity. Where the failure is major, the choice between a refund, a replacement, or retaining the goods with compensation for their reduced value rests with you.

Conditions for Returns

Goods submitted for assessment must be:

• In original packaging and condition, uninstalled, unassembled and unmodified
• Supported by the original invoice or proof of purchase
• Accompanied by a Return Authorisation (RA) number issued by our sales team

Contact us and obtain an RA number before sending anything back. Returns made without one may be declined.

Special Orders

Special Orders are goods we do not carry as standard stock and which are manufactured, imported or sourced specifically for your order, including custom sizes, non-standard finishes and items brought in on your behalf. These are non-refundable and non-cancellable unless confirmed to be faulty or defective.

Freight and Return Costs

Where goods are confirmed to be faulty or defective, we meet reasonable return freight costs. Where goods are returned for any other reason, including a claim that is not substantiated, return freight is at your expense.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any right or remedy available to you under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, which cannot be excluded, restricted or modified by agreement.

Contact Us

To report a defect, request a return or raise a concern about an order, contact our sales team:

Phone: 0498 987 000

Email: enquiries@retailshelvingaustralia.com.au

Address: 2/18-24 Loam Street, Acacia Ridge QLD 4110

This page summarises our returns and warranty policy. The full terms governing all transactions are set out in our Terms and Conditions of Trade. Where this page and those terms are inconsistent, the Terms and Conditions of Trade prevail.